Are 911 dispatchers trained to talk with kids?

On Wednesday morning, a central Florida woman rescued herself and her children from a hostage situation by including a plea for help in an online pizza order. In two different places in the order, she wrote “Please help. Get 911 to me.” and “911 hostage help! read more

Dispatchers are trained to lower their voices, use simpler words and talk more slowly with children. read more

In addition, the"Emergency Telephone Card" in your 9-1-1 for Kids® Classroom Kit highlights important points to be shared with children and their parents. As in the basic 9-1-1 instruction, we emphasize that children should be cautioned NOT TO PLAY WITH THE PHONE, practice dialing or make prank calls to 9-1-1. read more

Gaylord was just one dispatcher in four groups who attended a training on sex trafficking in October. CRESA dispatchers were educated on the subject by trained professionals, and what they learned can be used to inform police officers responding to calls. read more