Depends on where you bought it from. If it's an online purchase, It depends on the seller website. If it's an In-the-store- Purchase, you'd need to go to the store that the defect was in-build, and hasn't come up because of un-intended use. read more
We have purchased one puma shoes BMW series on 23 dec from PUMA store at Mittal Mall, Panipat, Haryana. Within a span of 3 months, there is one deep hole in it. The cloth used in the inside layer is of very poor quality which is the reason one of the shoe is torn. We have spent close to 4500 rs. read more
More surprising thing to me was when i got informed by the company that they can not replace the shoe, as told by the sale person at the same outlet from where i purchased the shoe. The cost of the shoe at the time of purchase was 3200 Rs & it was told that its a fresh arrival at the outlet, but to add to my surprise after 15 days this same model was there in the sale offer with a price of Rs 1999. read more