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Does Sephora's generous return policy hurt their business?

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It hurt my location for awhile, actually. We would accept return after return of stolen items, racking up Store Credit cards into the thousands each night. THOUSANDS, I am not exaggerating. Overall, the business is still fine and our store stayed open. Daily goals were just scarcely made so our hours were cut quite often. read more

One department store in Chicago, for example, introduced generous return policies to cater to high-class clientele with success. You'd probably have to run some data through a CRM to determine whether those customers who take advantage of the return policy are still lucrative in the long-run. read more

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