How do you define customer service?

an interview.**Customer Service Is… When you ask prospective employees to define this all-important term, look for them to address at least some of the following points:**First Impression. ... **Meeting (and Exceeding) Expectations. ... **Accurately Identifying Needs. ... **Importance of Follow-Up. ... **Total Customer Experience. read more

Here is a selection of sample answers you can tailor for your use to respond to questions about good customer service. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. read more

Having examined the definition of excellent customer service, one should ask whether or not he or she has what it takes to excel in such a role. Being an effective communicator and having patience, compassion and the ability to exercise self control top the list of characteristics that are required in any customer service department. read more