**Go to your My eBay page.**In the Purchase History area, click the link to take you to the items you've purchased.**Scroll down the page to find the item in question and choose Resolve a Problem from the pull-down menu at the far right. ... **Choose the problem you're having in your transaction and click Continue. read more
Open an eBay case for assistance in resolving transaction problems. Creatas/Creatas/Getty Images read more