Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from IRS Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. read more
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead. read more
How to Get Through the IRS Phone Chain to Talk to a Real Person The IRS phone system can be difficult to navigate and is some people's version of torture. We call the IRS a lot (mostly for non-Pronto clients who have tax problems) and we have by this time more or less figured out the fastest way to talk to a real person at the IRS. read more