How does a dispute on PayPal work?

Here's how to offer a full refund:**Log in to your PayPal account.**Click Resolve a problem in our Resolution Center at the bottom of the page.**Select Open Cases from the list and find the transaction.**Click the Case ID in the Case column.**Click Issue a full refund on the case details page. read more

Chargeback coverage with PayPal Dispute Resolution. We may protect you against any future claim, chargeback, or bank reversal a buyer files in relation to a particular transaction. To get this coverage, honor the agreements you made with the buyer during the dispute resolution process. read more

Customer disputes, claims, chargebacks, and bank reversals are ways customers can initiate complaints. Learn about types of complaints and how to help avoid them. read more

The company has a "no refund" policy so the only way you could possibly get a refund was to file a dispute with PayPal. PayPal found your dispute with grounds, so PayPal would not give a refund just because you changed your mind about the product. read more