What are the best books on customer service?

Most Customer Service Books. But that doesn’t mean that there aren’t books that can help you get better at customer service. In fact, there are books that, on the outside, appear to have nothing to do with support, but that can completely change the way you approach working with your customers. read more

The book explains some otherwise never-to-be-disclosed secrets of building the best customer service organization. With examples from brands who have raked in the money with their principles, this book is a knowledge repository for a customer service representative. read more

A customer service classic, this is the story of a company that built customer service deeply into its culture. The book is filled with excellent, detailed examples of the hard decisions that were made to stay true to that culture over decades. read more