What are the best SaaS customer success reading?

If you’re new to customer success, SaaS Customer Success: The secret to reducing churn and increasing MRR is a great introduction (I’m the author on this post as well). read more

SaaS customer success has become the weapon of choice to reduce churn, increase revenue, and turn customers into champions. Learn how to be successful. SaaS customer success has become the weapon of choice to reduce churn, increase revenue, and turn customers into champions. read more

In a SaaS startup the director of customer success is most likely going to report to the VP of Sales. You specifically mentioned startup, so that means a pretty lean team [as it should be]. That would mean that there most likely isn’t a VP of Marketing and really only two main silos: product and sales. read more