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What CRM software is used at Zappos?

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According to our records at Siftery, it doesn't seem that Zappos used a commercially-available CRM. They do however use a range of customer support and satisfaction tracking products including NetPromotive, Stella Metrics, and Bomgar. read more

According to our records at Siftery, it doesn’t seem that Zappos used a commercially-available CRM. They do however use a range of customer support and satisfaction tracking products including NetPromotive, Stella Metrics, and Bomgar. read more

Zappos founder Tony Hsieh literally wrote the book on modern customer service. His title, Delivering Happiness, staked claim on The New York Times Best Sellers list for 27 consecutive weeks. And every publication from Forbes to Fast Company has distinguished the e-retailer as a standout in consumer support. Yet few companies heed Zappos’s example. read more

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