What does the phrase customer service mean to you?

Customer service means serving the customer. ... Customer service means going above and beyond to keep them happy, whether that means answering any questions they may have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers. read more

Customer service means helping, meeting peoples needs, and creating a good image for the company. This also includes all interactions between a customer and a product provider at the same time of sale, and thereafter. Customer service adds value to a product and builds an enduring relationship between the customer and the service provider. read more

"Customer service, to me, is giving the customer what they need and that little extra," says Jim Lambrecht, Chicago Sales and Service Director. "We all know a customer is the most important person in any business and we are dependent upon them. read more

The interviewer wants to know what you consider quality customer service, what good customer service means to you, and how you would be willing to provide it to customers. In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer. read more