Maya Angelou knew a thing or two about the spirit of customer service didn't she? Her secret of course was focusing of making customers feel good about themselves. And, by transference, feel good about the business that was serving them. Not a great secret? read more
We decided to have a cup of coffee and a cake before we started, as we know the standards at the National Trust cafes are always good. Everything was normal: high quality, good choice, very clean and well organised, but the server really blew our socks off when she served the coffee: and she only did a small thing. read more
It is important to provide good customer service; to all types of customers, including potential, new and existing customers. Here are few examples of how you can treat your customers better and eventually build a long term relationship with them. 1. Know your customers. Great interactions begin with knowing your customer’s wants and needs. read more