What is a partial refund on eBay?

Giving the buyer a partial refund allows the buyer to keep the item, and helps you avoid having to issue a full refund or ship a new item. ... The buyer can accept your offer for a partial refund, request a different amount, or suggest a different solution. You can refund the buyer through My eBay or Seller Hub. read more

Do not ask for partial refunds--return the entire shipment, whether you liked part of it or not. Requests for partial refunds has been identified as "scam behavior". Websites written by some unscrupulous opportunists have detailed methods for "getting one over" and "taking advantage of sellers" by requesting partial refunds. read more