WHAT IS IT service management in ITIL?

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ... It is used to demonstrate compliance and to measure improvement. read more

ITIL (Information Technology Infrastructure Library) - a framework that provides best practices for aligning IT with business needs. The most widely used framework for IT process management is ITIL v3, which has five parts: Strategy, Design, Transition, Operations and Continual Service Improvement. read more

ITIL (Information Technology Infrastructure Library) is one such comprehensive suite of best practices, procedures, standards and an authoritative framework for ITSM which helps organization and individuals to govern IT services in a structured format and ensure meeting service standards both within the organization or across third party service providers. read more

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. read more