World-class customer service is defined as meeting or exceeding the expectations of a customer in a variety of settings, such as hotels and restaurants. Another possible meaning for the phrase is organizations or individuals performing to the highest standards and measures, especially with consideration to quality metrics. read more
World-class customer service is commonly defined as the ability to meet or exceed a customer's expectations. As technology expedites the growth of new service and support channels, customer expectations of service delivery are also changing. read more
We’ve all heard the term “World Class Customer Service.” This phrase brings companies like Amazon, Lowe’s, and The Ritz-Carlton to mind. Forward thinking organizations with sound leadership strive to make a positive customer experience a staple of their business model. read more