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What is the financial impact of Nordstrom's flexible return policy?

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I can't imagine that Nordstrom sees a negative financial setback based on their flexible return policy. Customers that know they can trust their retailer when they decide their purchase didn't live up to their expectations are more likely to return to the retailer. read more

Nordstrom is also saying subliminally, you can return our products within our reasonable and flexible policy because we believe in our company and the products we sell and if you don't like it, we want to know. read more

Being able to return an item from a department store six months after buying it may be convenient for you, but it could take money out of a retail worker’s paycheck. Feeling pressure from online retailers, department stores have implemented flexible return policies in recent years. read more

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