Usually, customer service representatives gather their information via a telephone call. Handling Problems. Customer inquiries often involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies. read more
Customer service representatives interact with many different people. Creating and maintaining positive relationships is an essential part of a customer service representative’s job. Workers must be patient and polite, especially when dealing with difficult or angry customers. read more
Customer Service Representative Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. read more