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What is Zappos' business model?

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Take a look at Zappos (e-commerce retailer), its products, its business model and key learnings from the company. read more

The marketing departments at Zappos have a personal relationship with vendors & work together to represent all products offered to customers. Zappos core value #1 is: Deliver WOW Through Service. This pertains not only to our valued customers, but to our internal customers as well. read more

BUSINESS MODEL & KEY COMPONENTS. Zappos has been created on a loyalty business model and relationship marketing. The loyalty business model used company resources to work towards establishing and increasing customer and stakeholder loyalty. The idea is that this loyalty will help meet and exceed company objectives and goals. read more

But for Zappos, things seem to have become a wee bit complicated in the full adoption of Holacracy. On the surface, it doesn't look as though everyone is welcoming the new organizational operating model. As the Holacracy pilot concluded at Zappos, the "new" organizational model was to be fully implemented to begin the 2015 year. read more

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