What makes a good customer service experience?

Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth. read more

Give customer service reps the authority and tools they need to be effective the first time around. In a survey by Dimensional Research, 69 percent of interviewees defined good customer service as receiving a quick resolution to a reported problem. But in direct conflict with the need for speed were redundancies in customer service. read more

Customer service sets great businesses apart from the rest. Customers are the reason that businesses exist. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. read more

Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you. Back to that first part. Yes, there are definitely customer service basics you should be covering. read more