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Why can't retail associates accuse shoplifters of shoplifting?

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We cannot outright accuse anyone of shop lifting without seeing it ourselves and it must be reported to management straight away who are more likely to handle it better. Another answer on here says about not being a hero. I can confirm this is an overall policy across many retail outlets. read more

According to a National Retail Security Survey, shoplifting cost American businesses over $12 billion in 2010. The year before, that figure was $11.7 billion, and in 2002, it was $10 billion. Furthermore, thieves don’t discriminate. read more

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