There are two layers to this question. First, Zappos only ships to customers in the US. That decision was made several years ago as a means of focusing. read more
Second, Zappos blocks traffic from some countries. This is because some countries are a huge source of fraud. Since Zappos isn't serving customers outside of the US anyway it was just simpler to block traffic from those countries. Anecdotally that was annoying for me when I worked at Zappos. read more
The site's inattention to non-Americans is understandable--since shutting down its Zappos Canada service in April, it doesn't ship outside the U.S., even to Canada. But blocking non-U.S. visitors has meant that Americans abroad and foreign users like Buike nonetheless held accounts have faced added frustration after their personal details were spilled in the attack. read more
Zappos, the world’s largest online shoe store, has taken a beating in the press this week after it became apparent that private information of its 24 million customers became compromised. CEO Tony Hsieh issued the following statement via email: “We’ve spent over 12 years building our reputation, brand, and trust with our customers. read more