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Types of Customer Service

Ask for Feedback
Ask for Feedback

Client feedback is an important part of growing a business. These tips will help you ask your clients for feedback so you can improve your business. Client feedback is an important part of growing a business.

image: kayako.com
Be Friendly
Be Friendly

While seemingly obvious, what do we actually mean when we talk about “friendliness” in customer service? To investigate this further, I got in touch with Tony Hsieh, CEO of Zappos. Zappos, the online shoe retailer, has built its business through a legendary level of openness, friendliness, and service.

source: zendesk.com
Be Responsive
Be Responsive

Customers expect responsive customer service. A 2012 Oracle study found that customers expect responses to Facebook and Twitter inquiries within two hours. My own 2013 study revealed customers expect a response to email within one business day.

image: zunesis.com
Know Your Product or Service •••
Know Your Product or Service •••

The more you know, the better you get at delivering customer service excellence. “Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz. It is a given that customer service staff must be skilled – having product knowledge is one such mandatory skill.

Listen
Listen

And your listening skills will be sharper. 5. Give Verbal Feedback – Talking with someone and not acknowledging what they’re talking about is very frustrating for them, especially on the phone, because we don’t even have body language to check out.

Say Thank You
Say Thank You

When you receive excellent service from spa, hair salon, massage salon, resort, catering, or other employees, it is always a nice gesture to send a thank you note. If possible, mention names and something specific that the people did for you.

source: thespruce.com
Show Respect
Show Respect

Best customer service requires the respect for not only customer but their views , their expectation and their response towards the service being provided by you. So to satisfy and retain the customer most important thing is proper response to customer.

source: hyken.com
image: hyken.com
Train Your Staff
Train Your Staff

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful in every organization. Specialized topics, such as telephone and email etiquette, handling objections ...

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