Rapport is a state of harmonious understanding with another individual or group that enables greater and easier communication. In other words rapport is getting on well with another person, or group of people, by having things in common, this makes the communication process easier and usually more effective.
I’ve come to think of it as an almost inevitable part of the manager’s professional landscape: there's generally that one (or more) employee who doesn’t perform well, or is difficult to deal with, or has a hard time getting along with others, or means well but just doesn’t ever quite do what’s expected, or….
Focus on what can be actioned upon. Sometimes, you may be put into hot soup by your difficult colleagues, such as not receiving a piece of work they promised to give or being wrongly held responsible for something you didn't do. Whatever it is, acknowledge that the situation has already occurred.
Give clear, behavioral feedback. Most managers will spend months, even years, complaining about poor employees... and not ever giving them actual feedback about what they need to be doing differently. Yes, giving tough feedback is one of the most uncomfortable things a manager has to do.
Difficult employees are known for causing disruption to the workplace, but if a manager can take some time to look beyond the behavior there is much more going on than their behavior would dictate. Understanding these underlying characteristics can help managers when coaching their difficult employees.
Listen. Often, when an employee is difficult we stop paying attention to what’s actually going on. We're irritated, it seems hopeless, and we’ve already decided what we think about the employee - so we just turn our attention to other things, out of a combination of avoidance and self-protection.
No matter how difficult an employee may be, good managers don’t trash- talk to other employees. It creates an environment of distrust and back-stabbing, it pollutes others’ perception of the person, and it makes you look weak and unprofessional. Just don’t do it. Manage your self-talk.
How to Treat People With Respect Four Methods: Embracing Respect as a Value Communicating Respectfully Handling Conflict Respectfully Acting Respectfully Community Q&A Being a respectful person is a valuable quality that will help you both personally and professionally.
Work through the company’s processes. Good managers hold out hope for improvement until the point when they actually decide to let the person go. AND they make sure they’ve dotted all the I’s and crossed all the T’s that will allow them to fire the person if it comes to that. If you’re at this point in your efforts to address the ...