1.Identify the issues. Be clear about what the problem is. ... 2. Understand everyone's interests. ... 3. List the possible solutions (options) ... 4. Evaluate the options. ... 5.Select an option or options. ... 6. Document the agreement(s). ... 7. Agree on contingencies, monitoring, and evaluation.
Problem-solving is a mental process that involves discovering, analyzing and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue. The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution.
In order to ensure a company's problem-solving strategy is a strength rather a weakness, the company must not only determine if it was successful in converting a challenge to an opportunity, but also evaluate the manner in which it solved the problem.
This page continues from Problem Solving an Introduction that introduces problem solving as a concept and outlines the stages used to successfully solve problems. This page covers the first two stages in the problem solving process: Identifying the Problem and Structuring the Problem.
During this first stage of problem solving, it is important to get an initial working definition of the problem. Although it may need to be adapted at a later stage, a good working definition makes it possible to describe the problem to others who may become involved in the problem solving process.
Problem-solving is a mental process that involves discovering, analyzing and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue. The best strategy for solving a problem depends largely on the unique situation.
For this step: Make a list of all the things you can do about the problem. Things to remember. Be creative when coming up with the list. Don't stop with the first couple of options - keep thinking. As you go through, look at the options together and see if some can be combined. Don't evaluate the options at this point.
Try to find 6-8 varying alternatives when resolving a particular problem. Step 4: Assessing Alternatives For every alternative you formed in the previous step, weigh the positive effects and negative consequences that each solution would bring. For every and any option, determine its advantages and its risks.
7 Steps for Effective Problem Solving Below are concise descriptions of the 7 steps for effective problem solving. This problem solving technique is commonly used by psychologists in the counseling process to assist individuals in finding a solution on their own, and put it to use in a real scenario.
Understand everyone’s interests. This is a critical step that is usually missing. Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as we become attached to one particular solution. The best solution is the one that satisfies everyone’s interests. This is the time for active listening.