Types of Skills
8. Ability to ‘read’ customers. You won’t always be able to see customers face-to-face, and in many instances (nowadays) you won’t even hear a customer’s voice! That doesn’t exempt you from understanding some basic principles of behavioral psychology and being able to “read” the customer’s current emotional state.
Dealing with criticism positively is an important life skill. At some point in your life you will be criticised, perhaps in a professional way. Sometimes it will be difficult to accept – but that all depends on your reaction.
Using Positive Language by Robert Bacal One of our most requested articles, using positive language teaches how to alter language so that it comes across as positive and constructive, rather than abrasive, hostile or confrontational.Using positive language tends to reduce conflict, improve communication, reduce defensiveness in others and helps portray the speaker/writer as credible and respectable.
Being able to deal with pressure in the workplace is a highly sought-after skill. If pressure at work is part of your everyday life, you will be pleased to learn that there are things you can do to both lower the pressure and prove to others that you can handle pressure effectively.
Cooperation is the act of working with others and acting together to accomplish a job. Effective team players work this way by second nature. Good team players, despite differences they may have with other team members concerning style and perspective, figure out ways to work together to solve problems and get work done.
Acting Skills In order to effectively portray a character in a play, film, TV show or other production, you'll need to have a nuanced set of skills to communicate effectively, both to an audience and to the directors or producers you wish to work for.
Adaptability and Flexibility. "Indecision is the key to flexibility!". The world of work is changing at an ever increasing pace so employers actively seek out graduates who can adapt to changing circumstances and environments, and embrace new ideas, who are enterprising, resourceful and adaptable.
Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’.
These are the top 10 communication skills that recruiters and hiring managers want to see on your resume and cover letter. Highlight these skills and demonstrate them during job interviews, and you’ll make a solid first impression. Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients. 1.
Conflict Resolution Skills. Managing and Resolving Conflict in a Positive Way. Conflict is a normal, and even healthy, part of relationships. After all, two people can’t be. expected to agree on everything at all times. Since relationship conflicts are inevitable, learning. to deal with them in a healthy way is crucial.
In its simplest sense, decision-making is the act of choosing between two or more courses of action. In the wider process of problem-solving, decision-making involves choosing between possible solutions to a problem. Decisions can be made through either an intuitive or reasoned process, or a combination of the two.
Highlight these skills and demonstrate them during job interviews, and you’ll make a solid first impression. Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients. 1. Listening. Being a good listener is one of the best ways to be a good communicator.
Knowledge is power and for retailers, product knowledge can mean more sales. It is difficult to effectively sell to a customer if we cannot show how a particular product will address his or her needs.
Leadership Skills. The ability to lead effectively is based on a number of key skills. These skills are highly sought after by employers as they involve dealing with people in such a way as to motivate, enthuse and build respect.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the sender of the message can easily become frustrated or irritated.
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent).
Non-verbal communication includes facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics). These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication.
Patience, a challenge for most of us, is the ability to tolerate waiting, delay, or frustration without becoming agitated or upset.It is being able to control your emotions or impulses and proceed calmly when faced with difficult or frustrating situations.
Positive thinking is the idea that you can change your life by thinking positively about things. This idea can sound a bit soft and fluffy, which is something of a problem for many people who recognise that just thinking good thoughts won’t change the world and therefore discard the whole idea.
Problems are only opportunities in work clothes. Having good strong problem solving skills can make a huge difference to your career. Problems are at the center of what many people do at work every day.
Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis; some of these problems are obviously more severe or complex than others.
Building Confidence. Confidence is not something that can be learned like a set of rules; confidence is a state of mind. Positive thinking, practice, training, knowledge and talking to other people are all useful ways to help improve or boost your confidence levels.
Self-motivation is a key life skill and something that everybody interested in personal development should think carefully about. It is also a key part of emotional intelligence, one of the three areas of personal skills that are integral to the concept.
A strong work ethic is vital to a company achieving its goals. Every employee, from the CEO to entry-level workers, must have a good work ethic to keep the company functioning at its peak. A work ethic is a set of moral principals an employee uses in his job. Certain factors come together to create a strong work ethic.
“Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high.
“Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high.
Effective verbal or spoken communication is dependent on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification.