What makes Zappos competitive?

I have two answers to this question. The first answer is the answer that just about every Zappos employee would give you. It runs through the Zappos culture, it's what everyone talks about when they talk about Zappos – customer service. read more

I have two answers to this question. The first answer is the answer that just about every Zappos employee would give you. It runs through the Zappos culture, it's what everyone talks about when they talk about Zappos – customer service. read more

Leaders of large enterprises struggle to balance the need to make their core business more efficient with the need to move nimbly to new processes and business models, particularly in the face of threats from disruptive startups. This is a fact we know, and know well. read more