What is an effective customer service?

There are 16 customer service skills that every employee must master if they are forward-facing with customers. read more

The interviewer wants to know what you consider quality customer service, what good customer service means to you, and how you would be willing to provide it to customers. In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer. read more

Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you. Back to that first part. Yes, there are definitely customer service basics you should be covering. read more